A: Most orders are crafted and shipped within 5–7 business days. After that, shipping time depends on your realm (location) and chosen delivery method. Yes, we’ll send you tracking so you can refresh it like you’re waiting for a new book drop.

A: Absolutely! We send our treasures across many realms. Just note, international orders may take longer and might come with customs fees or taxes (collected by your local postal guild, not us).

A: Some of our products are made in different artisan workshops (a.k.a. production partners), so your candle might arrive before your mug. Think of it as multiple happy mail days.

A: Because our products are made to order, we can only accept returns or exchanges for items that arrive damaged or defective. If that happens, email us at [your email] within 7 days of delivery with photos, and we’ll make it right.

A: First, take a deep breath (we know that is disappointing, and we're very sorry that happened). Then send us an email with your order number, a description of the issue, and photos. We’ll send a replacement or refund faster than a book boyfriend can swear to protect you.

A: Our candles are hand-poured in the USA using a vegan coconut soy wax blend, toxin-free fragrances, and FSC-certified wood wicks. Basically, they smell like magic without the toxic spellwork.

A: Not right now, but our cauldron of ideas is always bubbling. Have a suggestion? Slide into our DMs and your idea just might make it into the next collection.